Missing Refund option
complete
Jake Nelson
The app is feeling too buggy to me so I want to cancel and get a refund but can't find the button or options to do that anymore.
Log In
Martin Adams
complete
Weāve made it super-easy to contact us for an account deletion and/or refund request, which weāll always honor per our terms of service.
Martin Adams
inĀ progress
Martin Adams
Merged in a post:
Cancel
Arthur Ray
How do I cancel
Martin Adams
planned
Hi Jake Nelson thanks for reaching out, and Iām sorry youāve had this experience ā indeed, over the last week (since introducing our new user interface) weāve had a few UI glitches that weāve been fixing today.
I went ahead and issued you a full refund. Iāll check up on the Billing center to see if we can add a refund request from inside it (the billing center is a component provided by our payment processor, Stripe).
Best wishes,
Martin
Martin Adams
Hi Arthur Ray, I just refunded your subscription via email. Thank you for giving simpler a try! Weāll prioritize an account cancelation / deletion process.
Arthur Ray
Martin Adams: i may come back to you when you improve it. Not very intuitive now and the main things I wanted was for it to send me task reminders. It is a good idea.